Help
Support
Start with Help inside the LeanLife app (or the chat on this site). It answers the common questions about bank linking, scanning, MedMind, billing, and privacy. If Help cannot finish the issue, it will offer a draft to support@leanlifeapp.com.
Get the app
Install LeanLife from the App Store or Google Play. Scan a code or use the badge.
Contact
- Email: support@leanlifeapp.com
- Privacy Policy: leanlifeapp.com/privacy
- Terms of Use: leanlifeapp.com/terms
Account deletion
In the LeanLife app, open Help (the ? button) and tap Delete account. The next screen states that all LeanLife data will be lost. Confirming it immediately deletes that login and the data stored for it: profile, pantry, medications, detected subscriptions, bank connections, push tokens, reports, and related records. This cannot be undone. Records a store or the law requires us to keep for security, fraud, or billing may remain with Apple or Google. Deleting the account does not cancel an App Store or Google Play subscription. Cancel that subscription in the store account.
If you cannot open the app, email support@leanlifeapp.com from the address on the account with subject Account Deletion Request.
Password reset
LeanLife does not send forgot-password mail. If you can open the app, use Change password in Help. If you are locked out, email support with subject Password Reset Request.
Bank linking
Bank linking is a paid SubScan feature in the App Store and Google Play app. It is not part of the 7-day trial. After you subscribe, bank login happens in Plaid Link, not in LeanLife. We never see your bank password. We may pull up to 24 months of transactions to categorize spending, detect recurring and duplicate charges, and show a spending snapshot. Sign in with your own bank or card. If the bank screen does not match the institution you chose, close it and try again. If a bank login fails, try another method in Plaid or a different institution, then email us with the institution name (never the password).
MoneyMap
MoneyMap is the household ledger. FreshTrack, SubScan, MedMind, and PriceIQ all contribute to a Waste Report of dollars recovered this month (food used in time, cancelled charges, pharmacy wins) separately from still-on-the-table opportunities (active SubScan charges, duplicates, unused PriceIQ deals, overspend vs your history). Those two totals are never added together.
MedMind
MedMind is cost and refill tracking only. It is not medical advice. For dosing or interactions, use your pharmacy label and clinician.
Subscriptions
LeanLife is $5.99/month or $59.99/year after a 7-day trial, billed by Apple or Google. Cancel in your Apple ID or Google Play subscriptions. Stopped this charge on a SubScan merchant only drops that charge from LeanLife; it does not stop Netflix (or similar) or LeanLife itself.
If you do not subscribe after the trial, or if the LeanLife subscription ends, the app locks. Bank linking is not part of the trial. Linked banks stay connected for 1 week after a paid plan ends, then disconnect. Pantry, medications, and reports stay for 2 months so you can come back, then those household records are deleted.